Reach and Accessibility
Most all business have inaccessible POS terminals for people who use wheelchairs and scooters, little people and tall people also have issues with fixed POS-mounted terminals and hand-helds. Reasons vary when it comes to accessibility.
It doesn’t matter if the countertop is low or high even when using the ADA reach and range requirements, those are just construction standards, not accessibility requirements. As shown in the pictures we took below and a video at a parallel reach, the fixed mounted POS terminal was not even close to being accessible to the cardholder at the checkout.
Inaccessible POS Terminals
Impossible POS Self-Checkout
Parallel out of reach.
The person in the video of all things happened to be in front of us at the grocery checkout and it was a lucky thing really to be able to show an inaccessible POS terminal even at a parallel position.
The interaction with the card reader attempt failed and the shopper handed the card to the cashier which also happened to be debit and disclosed the PIN number. NO business anywhere should do that to anyone.
We found it awkward that the store provides ADA parking, and scooters for those with accessibility needs and then a totally inaccessible POS terminal checkout. That makes no sense whatsoever.
We also took quick notice of not only using a scooter but the neck brace and has a prosthetic thumb which made it even harder for the person trying to use the POS terminal.
Zero Interaction
